Privacy Policy

1. Introduction

Raam Intelligence Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our email service platform ("Service").

TigerMail is operated from Israel and serves customers globally. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents.

By using the Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Data Controller

Raam Intelligence Ltd. acts as the data controller for the personal information we collect from you. For questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@raamintelligence.com

3. Information We Collect

3.1 Account Information

When you create an account, we collect:

• Full name
• Email address
• Organization name
• Password (stored in hashed form)

3.2 Payment Information

Payment processing is handled by our third-party payment provider, Paddle. We do not store your credit card or bank account details. Please refer to Paddle's Privacy Policy for information on how they handle payment data.

3.3 Usage Data

We automatically collect information about your use of the Service, including:

• Number of emails sent and received
• Email delivery status and metrics (opens, clicks, bounces)
• API calls and usage patterns
• Domain verification history
• Login timestamps and session information

3.4 Technical Data

We collect technical information including:

• IP address
• Browser type and version
• Device type and operating system
• Referring website
• Pages visited and features used

4. Email Content and Recipient Data

When you use our Service to send emails, we process the following data:

• Sender and recipient email addresses
• Email subject lines
• Email body content (including attachments)
• Email metadata (timestamps, headers)

Important: Email content is processed automatically to deliver your messages. We do not read, analyze, or mine your email content for advertising purposes. Email content is temporarily stored during transmission and may be retained in logs for a limited period to ensure delivery and troubleshoot issues.

As a user sending emails through our platform, you act as a data controller for the personal data of your email recipients. You are responsible for ensuring you have appropriate consent or legal basis to send emails to your recipients.

5. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process and deliver your emails
• Manage your account and provide customer support
• Process payments and billing
• Send you service-related communications (account notifications, security alerts)
• Analyze usage patterns to improve the Service
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations
• Send marketing communications (with your consent, where required)

6. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

• Contract Performance: Processing necessary to provide the Service you requested
• Legitimate Interests: Processing for our legitimate business interests, such as improving the Service, fraud prevention, and security
• Consent: Processing based on your explicit consent, such as for marketing cookies and promotional communications
• Legal Obligation: Processing required to comply with applicable laws

7. Data Sharing

We share your information with the following categories of third parties:

7.1 Service Providers

• Amazon Web Services (AWS): Cloud infrastructure and email delivery via Amazon SES
• Paddle: Payment processing and subscription management

7.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States (where AWS infrastructure is located) and Israel (where our company is based).

For transfers from the EEA to countries not deemed to have adequate data protection, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• The European Commission's adequacy decision for Israel
• Other appropriate safeguards as required by applicable law

9. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained for the duration of your account plus 6 months after deletion
• Email Logs: Retained for 30 days after transmission
• Usage Analytics: Retained for 2 years in aggregated form
• Billing Records: Retained for 7 years to comply with legal and tax requirements

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

10.1 GDPR Rights (EEA Users)

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request limitation of processing
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

10.2 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information (we do not sell your data)
• Right to access your personal information
• Right to request deletion of your personal information
• Right to equal service and price (no discrimination)

To exercise any of these rights, please contact us at contact@raamintelligence.com. We will respond to your request within 30 days.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our Service.

11.1 Types of Cookies We Use

11.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the Service. Marketing and analytics cookies require your consent before being placed.

12. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

13. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us and we will delete such information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes to this policy constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@raamintelligence.com

For general support inquiries, please contact contact@raamintelligence.com.